If you don't find the question you're looking for, don't worry, just get in touch with us and we'll help you the best we can.

How many hours do I need?

It depends on the size of your home, how many rooms you have in there, plus the quality and depth of cleaning  that you require. Ultimately the choice is yours, and you may want fewer or more hours and then prioritize the rooms and jobs to be completed. We recommend budgeting 30-min per kitchen / bathroom / living-area / bedroom to cover a standard house cleaning checklist

How much will I pay?

Our rates may vary depending on the area you're in and the frequency you want to have your property cleaned. If you'd like a free quote, then contact us! All we need to get you the estimated clean time is to provide us with the info below:

  • Your property postcode.
  • What type of property needs cleaning?
  • How often do you need cleaning?
  • How many bedroom(s) need cleaning?
  • How many bathroom(s) need cleaning?
  • How many reception room(s) need cleaning? (e.g. lounge, dining room, conservatory, playroom)
  • What are the best days and times for cleaning?
What time is your office open until?

The majority of our offices are open late and available at least 6 days of the week. Go to our contact page to find out the opening times.

What sort of contract am I tied in to?

Naturally, like any business, we have to have terms and conditions, and these can be found in the footer of any page. If you do ever need to cancel, all we ask is that you give us 7 day prior termintion notice to info@neatcleaners.co.uk.

Do you have insurance cover?

Yes, including a minimum of £1,000,000 public liability insurance. In line with all other insurance policies, this is indemnity cover not new for old and there is an excess on the policy. To keep costs reasonable, the excess is £100 per claim.

Do I have to supply cleaning products & equipment?

*Yes, our cleaners do not carry their own cleaning products or equipment.  It's not included in the price for cleaning.  You can buy them at the Morrison's online supermarket or in any other Poundland store. In case you wish our cleaner to use custom cleaning supplies in your home, we strongly advise you to visit our company online store here where have to offer selected cleaning products tested and recommended by our experienced cleaners team...

What is the minimum house clean time for NeatCleaners?

The minimum house clean time at NeatCleaners depends on the type of cleaning service you require:

1.  Deep House Cleaning or End of Tenancy Cleaning: We apply a minimum working/cleaning time of 5 hours for these thorough and comprehensive cleaning services. This ensures that your space is meticulously cleaned to the highest standards.

2.  General House Cleaning: For regular maintenance cleaning, we have a minimum requirement of 3 hours. This service helps keep your home fresh and tidy on a routine basis. Before we offer our regular cleaning service to customers, it is advised to perform an initial general cleaning, with a minimum working/cleaning time of 4 hours applying. 

3.  One-off cleaning: We apply a minimum working/cleaning time of 4 hours for this thorough and comprehensive cleaning services.  

Our team of professional cleaners is dedicated to providing exceptional cleaning services that meet your specific needs. If you have any further questions or would like to discuss your cleaning requirements in detail, please don't hesitate to contact us. Working time and scope are determined individually.