An Open Letter to Our Valued Customers
Dear Customers,
I’m reaching out not just as the owner and cleaning manager of NeatCleaners, but also on behalf of the dedicated team that stands behind our work every single day. We know that trust is the foundation of what we do — and we’ve earned that trust together, through years of consistent, honest service.
Recently, a false and distressing review was posted on our Google Business profile, accusing us of unprofessional behaviour and even theft. These are serious claims — and completely unfounded. After thoroughly reviewing our records, we can confidently say we’ve never provided service to anyone matching the reviewer’s initials or situation. In fact, we have never received a single complaint related to theft — ever.
NeatCleaners is a small, family-run business. We don’t hire randomly or work with large, anonymous teams. Every team member is someone I know personally — skilled, reliable, and above all, trustworthy. Their reputation is just as important as mine, and I stand by them without hesitation.
We’ve reported the false review to Google and await their decision. In the meantime, we’re speaking up. Because silence in the face of false accusations helps no one — especially not the people who have worked hard to build something real and honest.
Fake reviews do happen. Whether posted in error or malice, they can damage the reputation of businesses that rely on word of mouth and genuine feedback. That’s why we’re addressing this openly — and why we appreciate your continued trust and support.
If you’ve had a positive experience with NeatCleaners, we’d be grateful if you could leave a review or comment. Your voice helps to balance out false claims and strengthens the community we’ve built together.
On behalf of the entire NeatCleaners team — thank you. We’ll continue working with integrity and care, just as we always have.
Warm regards,
Marek
Owner & Cleaning Manager
We were very happy with the help you provided my son during his end of tenancy clean to his student house. We will certainly instruct again this year. Very pleasant staff, really combative costs and great workers
Thank you for your lovely feedback! We’re so glad we could help with the end of tenancy clean and that your son was happy with the results. We really appreciate your kind words and look forward to working with you again this year.
Used Neat Cleaners for a year and they turn up consistently on time with the high standard of work.
Pleasure to deal with & would recommend.
Thank you for your kind words and for trusting NeatCleaners over the past year! We’re proud to deliver consistent, high-quality service and it means a lot to hear that it’s made a difference. It’s always a pleasure to work with customers like you, and we truly appreciate the recommendation!